liability for defects, warranty, complaints
9.1 The seller is responsible for defects of the goods and the buyer is obliged to immediately apply complaint of the goods to the Seller under the applicable return policy.
9.2 On the handling of complaints are covered by a valid return policy published on the website of the seller. Buyers click-box before sending the order to the Seller confirms that the return policy read and fully agree with it and at the same time confirms that he has been duly informed of the conditions and how to claim the goods, including data on where a complaint can be applied in accordance with provisions. § 18. 1 of Act no. 250/2007 (the „Act").
9.3 Return policy applies to goods purchased by the buyer from the seller on e-website of the seller.
9.4 Return policy in this form is valid for all contracts.
9.5 The buyer is obliged to examine the goods on receipt of goods. If he not, the buyer can claims the defects only if is is proved that these defects had the goods at the time of delivery.
9.6 The warranty period for goods is normally 24 months. The warranty period is extended by the period during which the buyer could not use the goods for warranty repair of the goods. The warranty period begins on the date of receipt of the goods by the buyer.
9.7 If the product has a defect, the customer is entitled to claim in accordance with sec. § 18. 2 of the Act the way he delivers the goods, best in agreement with the buyer, to the address Puškinova 11, 91101 Trenčín with invoice and fill the form for complaints (download) and deliver it to the seller. The buyer is obliged exactly indicate the type and extent of the defects of the goods. Complaint Procedure begins on the day when all the following conditions are fulfilled:
- deliver the completed form to the claim from the buyer to the seller,
- deliver the claimed goods from the buyer to the seller.
For any questions please contact the seller on firstname.lastname@example.org
9.8 The warranty service is provided by the seller. The incompleteness of the shipment or the damage to the goods must be notified within 48 hours of receipt of the shipment by e-mail to email@example.com . The subsequent claims of the shipment or the mechanical damage of the product may not be accepted by the seller, or the buyer will lose the right to the seller for free removal of the defects.
9.9 The seller issues a confirmation of application complaints goods in an appropriate form chosen by the seller, for example. in the form of email or in writing, which is required to indicates a defects of the goods in accordance with sec. § 18. 5 of the Act, and learn buyer about his rights in accordance with § 622 and § 623 of the Civil Code. If the claim is applies through distance communication, the seller is required to confirm the application of the complaint to the buyer immediately; if it not possible to deliver the confirmation immediately, it must be delivered without delay, at the latest with the confirmation of complaint equipment; the confirmation of application complaints goods may not be delivered if the buyer has the opportunity to demonstrate a application complaints in another way.
9.10 Based on the decision of the buyer which of their rights under provision § 622 and § 623 of the Civil Code applies, the seller shall determine the method the complaint under § 2. m) of the Act immediately, in complicated cases within 3 days from the start of the complaint procedure, in justified cases, within 30 days from the date of the complaint procedure. After determining the method of complaint the seller equip complaint immediately, in appropriate cases a complaint can equip later. Complaint shall not take longer than 30 days from the date of the claim. After the deadline for settlement of the claim, the consumer is entitled to cancel the contract or the right to exchange the goods for new goods. The termination of complaint proceedings and outcome of the claim informs the seller to the buyer in the form agreed between both parties. If the buyer claim the goods for the first 12 months of the purchase contract, the seller may settle the complaint rejected solely on the basis of statements or expert opinions issued by authorized, notified or accredited person or opinion of the designated person ( "the technical assessment of goods").
If the buyer complaints products after 12 months from the purchase contract and the seller rejected it, the seller has to notice the person to whom the buyer can send goods for expert assessment. If the buyer sends the goods to this person, the cost of expert reports on goods, as well as all other related expenses reasonably incurred shall be borne by the seller regardless of the outcome of professional judgment. If the buyer expert assessment shows the seller's liability for the claimed failure of goods, can claim to apply again; during the conduct of the technical assessment of the good, the warranty period shall be suspended. The seller is obliged to reimburse the buyer within 14 days from the date a claim over all costs for expert assessment of goods, as well as all related costs reasonably incurred. Re-filed complaint can not be rejected.
9.11. Warranty does not cover defects of which the seller at the time of concluding the contract notice, or which in the light of the circumstances under which the purchase contract is concluded, must have known.
9.12 The seller may always instead of removing defects replace the defective item for faultless if the buyer does not cause serious problems.
9.13 If the goods on receipt by the buyer is not in conformity with the contract (ie. Contradiction with the contract), the buyer has the right to the seller free of charge and without delay the matter was put into the state of the corresponding purchase contract, according to the buyer's requirements either exchange goods or repair. If such an approach is not possible, the buyer may request a reasonable discount from the price of the goods or cancel the contract.
This does not apply if the buyer knew about the contradiction with the contract or caused it himself before taking over the goods. Contradiction with the contract which becomes apparent within six months from the date of delivery shall be deemed to have a contradiction existing in its takeover, if it does not contradict the nature of the goods or if the contrary is proved. In case of contradiction with the contract, the consumer is entitled to:
- free indication of consumer goods to the state of the corresponding contract through repairs
- a proportionate reduction in the purchase price
- replacement supply of goods
- termination of the contract
9.14. The seller is obliged to settle the complaint procedure in the following ways:
- delivery repaired goods,
- exchange of goods,
- refund the purchase price,
- payment of a reasonable discount from the price of goods,
- written challenge to the assumption by the seller of a particular transaction,
- reasonal refusal to claim the goods.
9.15. The seller is required to issue a written document no later than 30 days from the day of filing the claim via the postal or courier or delivery service provider, or via e-mail about complaint equipment.
9.16 In the case of exchange of goods for the new, the buyer gets a document, stating the type of exchanged goods, and any other complaints shall apply to the original delivery note and the complaint document. In the case of exchange of goods for a new the warranty period starts from the receipt of new products, but only to new goods.
9.17 In case of removable defect of goods, the seller shall determine the method the complaint in accordance with paragraph 9.10. these TC as follows:
- the seller will ensure the removal of errors or
- the seller will replace goods with defect.
9.18 If this is a error that can not be removed, or a defect which is repeatedly removable, or a larger number of different removable defects, which preclude the goods to be properly used as without defects, the seller is obliged to settle the complaint procedure in the following ways:
- exchange of goods for goods other functional, the same or better technical parameters, or
- if there can not be possible to exchange of goods, the seller will make a credit note to goods with defect.
9.19 The complaint relates only to the defects mentioned in the form for complaints.
9.20 For the purposes of claims under several times repeated removable defect is considered one removable defect more than twice.
9.21 For the purposes of claims under a number of different removable defects it is considered more than three different removable defects simultaneously.
9.22 The buyer 's right to apply a complaint is finished after a request to the seller to remove the defect of product in accordance with paragraph 9.7 these TC and the buyer is not able to apply a complaint again for the same defect of product.
9.23 If the seller terminates the complaint procedure be justified rejection of the claim but the defect of product objectively exists and has not been removed, the buyer can exercise his right to removed defects of goods through the courts.
9.24 In the event that the buyer - the consumer is not satisfied with the warranty claim or if it considers that the seller violated his rights, the Buyer - consumer has a right to contact the seller to request a rectification. If the seller to such a request rejection or she does not respond within 30 days from the date of dispatch, the buyer - the consumer the right to bring an alternative dispute resolution alternative dispute resolution entity. Alternative dispute resolution entity is „Slovak Trade Inspection, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27" resp. other relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk ). The buyer - the consumer is entitled to choose the subject of consumer ADR to which to turn.
The buyer can use the online dispute resolution platform to resolve their disputes in the language of their choice, available at http://ec.europa.eu/consumers/odr/.
The seller, however, recommends to the buyer first use contact with the seller to resolve the situation before he / she becomes involved in the out-of-court settlement of the dispute.